Process manager – User Interviews User

User Interviews User (UIU) is our interview method where we involve people with lived experience as a user of health services in evaluating the services with us at KBT. You will learn how to lead this type of interview process to obtain knowledge from other service users. The idea is that you, as former user of health services, have particularly good prerequisites for developing nuances and information- This is more difficult for professionals without lived experience. 

Target Group

People with experience with healthcare services, especially mental healthcare and drug addiction treatment.


As Process Manager for User Interviews User, you will be involved in interesting and demanding tasks through evaluation and service development in municipalities and health trusts.

Training to become a Process Manager for User Interviews User consists of a theoretical part and a practical part.

The five theoretical modules in the training include an introduction to the key elements of a UIU evaluation: Focus group method, reference technique, preparation of theme guide, ethics and analysis.    

You will receive training in interview techniques including how to create a good atmosphere in the group and how to lower the threshold to participate for participants. You will learn techniques for writing and analyzing qualitative material, and you will be challenged to reflect about ethical issues by conducting interviews. Training consists of lectures and discussion, as well as roleplay and practicing techniques with each other.

The practical part of the training consists of carrying out a concrete UIU project, parallel to the course. In the Northern part of Trøndelag, Steinkjer municipality was the “training case” in 2006-07. In 2008, KBT and participants in the Process Manager course conducted a UIU evaluation of KIM-senteret, and the project “My voice matters” which started in 2015 was also a “training case” for young process managers.

In the practical part of the training/course, participants will get close guidance throughout the project.

Learning Outcome

Those who finish the User Interviews User method will be certified process managers. This means that they can be engaged as project team members in User Interviews User projects and practice the UIU-method.

This course will give you knowledge about interview and analysis techniques. You will also learn about ethical reflection.


This course is based on meetings. We will go through the theoretical material over three weekend meetings.

The practical part of the training, including the conduct of a User Interviews User evaluation, will take approx. half a year. The course assumes you have the opportunity to participate in meetings and the conduct of a UIU- training case in Trondheim.

The course and training case in different parts of Norway will be announced online.

Prerequisite skills

  • You have experience as a user of healthcare services
  • You like to interact with other people
  • You have the ability to formulate
  • You have basic knowledge of word processing

Course Leaders

Course Certificate

To receive a course certificate you must attend at least 2/3 of the theoretical meetings.

In order to be certified as a Process Manager in User Interviews User, you must attend the practical conduct of a User Interviews User evaluation and be approved as process manager by the the course leaders.

Course Fee




Contact us for more information about our courses.