User Interviews User Evaluation – Heimdal, Sommerstua and Veiskillet treffsted, Trondheim municipality

As a part of the demand of user influence in Opptrappingsplanen for psykisk helse [Escalation Plan for Mental Health Services in Norway], Trondheim’s local authorities wished to utilize User Interviews User for the meeting places Heimdal Treffsted, Sommerstua Treffsted and Veiskillet Treffsted. Some felt the services were developed after the model of Dagsverket, where users…

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User Interviews User Evaluation – Steinkjer municipality

In 2006, Steinkjer agreed to take part in a pilot survey for User Interviews User. The municipality recruited users from different services in the mental health sector. In regards to collaboration, the users of work initiatives felt it important to view the entire life situation of the individual patient. Many were unaware of individual plans. It…

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User Interviews User evaluation – Ålesund municipality

The services being evaluated in Ålesund was Psykisk helseteam (Mental health team), manned apartments for people with mental health issues, DPS Vegsund, and DPS Sjøholt. Ålesund was facing a series of challenges concering accessibility, information and communication in its services. Service users should receive support and guidance in making decisions regarding their treatment. Service user…

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User Interviews User – Rheumatologic Department St. Olav’s Hospital

In St. Olav’s Hospital, there was an evaluation where we wished to help establish a dialogue between service and service user, in order to improve upon the service. The survey at the rheumatologic department was a pilot project with support from Central Norway Regional Health Authority. Until this point, the User Interviews User-approach had been…

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User Interviews User evaluation – Familieambulatoriet Nord-Trøndelag Health Trust – Patients’ and collaborators’ experiences

Familieambulatoriet (FA) is a service offered to parents suffering psychological and/or substance abuse problems – and their children. KBT has per an agreement with Central Norway Regional Health Authority conducted a UIU-survey of Familieambulatoriet in Nord Trøndelag. The evaluation is developed in conjunction with the service’s project management. FA has high levels of service user…

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User Interviews User evaluation of the District Medicinal Center in the Region of Værnes – Users’ experiences with inpatient stays

KBT was in 2009 given the opportunity to try the User Intervies User-method in a three year research and development agreement with the Central Norway Regional Health Authority. During this three year period KBT conducted three evaluations; of St. Olavs Hospital, the Hospital in Levanger and Namsos and the District Medicinal Center in the Region of…

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User Interviews User-evaluation of ACT – An evaluation of Users experiences with ACT-teams

ACT (Assertive Community Treatment) is an approach for community mental health service delivery that consists of ambulant, interdisciplinary team that emphasizes home visits and out of office treatment. ACT-teams are for people with severe mental illnesses. The goal with this project was to map patients’ experiences with ACT-teams in Norway, the  ACT-team patients recovery process…

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User Interviews User – Ålesund municipality – Users and relatives’ experiences with substance abuse and mental health services

As per request from the municipality of Ålesund, KBT conducted a UIU-survey with the relatives and users in its substance abuse and mental health institutions. The project was collaborative effort between Ålesund, Mental Helse and LPP. Its goal was to improve the services, and develop the already existing project ROP/Samhandling. There was also a desire…

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User Interviews User – Melhus municipality – Users’ experiences with substance abuse and mental health services in the municipality of Melhus

User Interviews User in the municipality of Melhus was conducted in the period of September 2015 to March 2016. The idea to conduct a UIU-survey came as a part of Melhus’ participation in KS (Norwegian Association of Local and Regional Authorities)’ national learning network for patient care. User participation in the municipality had been requested…

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