User Interviews User Evaluation – Levanger municipality

Levanger officials wanted to make use of the UIU-evaluation of their services in the health sector. They were especially concerned with four group services: Tjuddur’n, KID, Kontakten, and Akkar’n.

We have observed a great satisfaction in the group services, which provide many an important social network. It appears possible to expand the activities, so they may include more patients.

There is a need for quality control in the informational routines in some of the services – many service users were unaware they had an individual plan (IP).

The sector does seem to struggle in crisis management. General practitioners have challenges in giving information about the services within the municipality. There appears to be a high threshold for referral to the Specialized Services, even when the service user itself requests this.

Authors:
Randi Røvik
Dagfinn Bjørgen
Heidi Westerlund

Report in Norwegian:
Bruker Spør Bruker-evaluering – Levanger kommune (2008)