Archive for July 2017
Vision
Our vision is: Better services through equal dialogue between service users and professionals We bring forward service user voices Competence center for lived experience and service development (KBT) is a competency center working to promote the user perspective in service development. It is our opinion that their experience-based knowledge is as important as traditional, professional knowledge…
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Les merUser Interviews User Evaluation- Hamar municipality
In 2007-2008 a User Interviews User-evaluation was carried out in Hamar municipality. The evaluation was conducted during the period of the National Escalation Plan for mental health (1999-2010). A total of 29 users of Hamar municipality’s mental health service were interviewed. The main goal was to assess the municipal services from a service user perspective…
Les merUser Interviews User Evaluation – Overhalla municipality
This User Interviews User Evaluation was comissioned by Overhalla municipality. The main purpose of the evaluation was to get service users’ perspectives on the development of municipal services, what works well within the municipal services and what should be improved. It differed from person to person how well known service users’ rights were. Few knew…
Les merUser Interviews User Evaluation: Stange municipality – Services for people with mental health problems
The User Interviews User evaluation of Stange municipality was a follow-up of a quantitative survey conducted by the municipality in 2005. The municipality had already conducted several qualitative service user surveys, of which the first one was conducted in fall 2002. 8 adults were interviewed, and the results from the survey were published in the…
Les merUser Interviews User Evaluation – Meråker municipality
The goal with the User Interviews User Evaluation in Meråker municipality was to contribute to an understanding of what the municipal services were successful with, and what could be improved, based on the service users’ experiences. The interviews were conducted by Mariann Gladsø and Svanhild Johnsen in November 2007, and the report was written with…
Les merUser Interviews User Evaluation – Heimdal Treffsted, Trondheim municipality
As part of the National Escalation Plan for mental health, and the desire to conduct a user survey, the municipality of Trondheim has wanted to use the “User interviews User”-method. It is part of a cooperation agreement between Trondheim municipality and KBT for evaluation of the services at the three community centres- Veiskillet Treffsted, Heimdal…
Les merUser Interviews User Evaluation – Psychiatric Ambulant Rehabilitation Team (PART)
Effektiv samhandlingsutvikling (ESAU) is a group for research and development, who works to enhance the services for people with mental illness. KBT was asked by ESAU to perform an evaluation of the Psychiatric Ambulant Rehabilitation Team (PART), an outreach team in conjunction with St. Olav’s Hospital and Trondheim municipality. PART is meant to ensure quick…
Les merUser Interviews User Evaluation: The Follow-Up Services in the Districts of Lerkendal and Heimdal, Trondheim municipality
This User Interviews User Evaluation was comissioned by the Follow-Up Service in Trondheim municipality, the districts of Lerkendal and Heimdal. Eirik Roos on behalf of the City Manager and Stig Antonsen, leader of the Follow-Up Services, asked KBT to conduct a service user survey. This evaluation is of the experiences of service users of Heimdal’s and…
Les merUser Interviews User Evaluation – Veiskillet Treffsted, Trondheim municipality
As part of the National Escalation Plan for mental health, the municipality of Trondheim has wanted to use the “User interviews User”-method for Veiskillet Treffsted. Among other things, the survey that was conducted in 2008 stated that the main function of Veiskillet was the social aspect, and that it helped to give the the paticipants…
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